Experiencias de bachillerato a distancia

Número 7, febrero 2012


Quality of care to users in the area of Technical Support • Lilia Donaji Naranjo Sánchez


In this article the author describes the processes carried out in the Technical Support area B @ UNAM and its interaction with the experts that contribute to optimal learning for the student of a online Middle school.

Key words: technical support, user support.